Day Nursery in Kew

FAQs At Grosvenor House

We have put together a collection of questions which families looking to join Grosvenor House often ask us. We hope the answers are useful but please do not hesitate to get in touch if you would like any further information!

What are your opening hours?

Our core opening hours are from 8am to 6pm. However, we offer extended drop offs from 7:30am on an ad hoc basis.

Are you open all year round or term-time only?

We are open all year round, excluding Bank Holidays and the period between Christmas and New Year.

What is your settling in process for new families?

We offer bespoke settling in sessions, which the parents attend, to ensure your child has the best possible start to nursery life with us. This is usually done over four sessions, increasing in length.

However, every child is different, and so every child will need a slightly different way of settling at nursery. We work closely with parents to ensure continuity of care between home and nursery.

What are your staff to child ratios?

We follow the national ratio requirements. For babies this is one adult to three babies, for two to three year olds this is one adult to four toddlers, and for three and four year olds this is one adult to eight children.

Key Educator System: Your child will always have an educator at nursery who looks after their wellbeing and monitors their educational journey.

How often will I receive updates on my child's progress?

Parents receive both written and verbal feedback about their child everyday. In addition to this, we use an online platform to share particularly special moments with parents.

We do parent consultations once a term to discuss progress and ensure the continuity of learning between home and nursery. We also send out weekly newsletters with events, reminders and whole nursery news.

Do you have any outdoor space?

There is a lawn in front of Grosvenor House which the children use but we also take the children to Jubilee Gardens, York House Gardens, Holly Road, Statue Gardens and down to the river!

The children also go on outings to places in the area such as the greengrocers and dentist, so that they can get to know their local community!

Do you provide meals and snacks?

Yes, we provide breakfast, lunch, dinner and midmorning and afternoon snacks.

We believe that good nutrition is essential in young children if they are to grow and develop. Everything is freshly prepared on site by our chef and as much as possible is fresh, organic and seasonal.

We aim to cater for different cultural and religious backgrounds and children with food allergies and intolerances.